Welcome to Vastra! These Terms & Conditions govern your use of our website and services. By accessing or using our site, you agree to abide by these terms. Please read them carefully before making a purchase.
1. General Information
1.1. Vastra operates this website. Throughout the site, "we," "us," and "our" refer to [Your Store Name].
1.2. By visiting or purchasing from our store, you engage in our "Service" and agree to be bound by these terms.
1.3. We reserve the right to update, change, or replace any part of these Terms & Conditions at any time. It is your responsibility to check this page periodically for updates.
2. Product Information & Orders
2.1. We strive to provide accurate descriptions and images of our products; however, colours and details may vary slightly.
2.2. All orders are subject to availability and confirmation of payment.
2.3. We reserve the right to refuse or cancel any order at our discretion.
2.4. Prices for our products are subject to change without prior notice.
3. Shipping & Delivery
3.1. We aim to dispatch all orders within the timeframe mentioned on the product page. However, delays may occur due to unforeseen circumstances.
3.2. Shipping costs and estimated delivery times are provided at checkout.
3.3. Once an order is shipped, we are not responsible for any delays or issues caused by the courier service.
3.4. International orders may be subject to customs duties and taxes, which are the buyer's responsibility.
4. Cash on Delivery (COD) Policy
4.1. COD orders are subject to an additional charge of 3% of the total bill.
4.2. COD is available only for specific locations, and we reserve the right to cancel COD orders if they do not meet our criteria.
4.3. Customers refusing COD deliveries multiple times may be restricted from using this service in the future.
5. Returns, Exchanges & Refunds
5.1. We accept returns and exchanges only for defective or incorrect products.
5.2. Customers must raise a return request within 24 hours of receiving the product.
5.3. The product must be unused, in original condition, with tags and packaging intact.
5.4. Refunds, if applicable, will be processed via the original payment method within 5-7 days.
5.5. Shipping charges are non-refundable.
6. Payment & Pricing
6.1. We accept various payment methods, including credit/debit cards, UPI, and COD.
6.2. All transactions are processed securely. We do not store your payment details.
6.3. Pricing errors may occur, and in such cases, we reserve the right to cancel the order and issue a refund.
7. Intellectual Property
7.1. All content on this website, including text, images, and designs, is our intellectual property and may not be copied, reproduced, or used without our permission.
8. Limitation of Liability
8.1. We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or services.
9. Governing Law
9.1. These Terms & Conditions shall be governed by and construed in accordance with the laws of India.
9.2. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in India.
10. Contact Information
For any questions regarding these Terms & Conditions, please contact us at:
📧 Email: vastraofficial123@gmail.com
📞 Phone: 9319953367
📍 Address: B2/266, B Block, Paschim Vihar, New Delhi, 110063
By continuing to use our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
